Wireless Broadband Internet Access for West Marin.
KWMR Webcast Help
- When I click on the link to listen to the stream either a funny looking webpage appears or the computer asks if I want to download a file. No sound happens. What can I do?
This usually means that you don't have a media player installed that is capable of playing an online mp3 stream. For Windows, our favorite player is WinAmp and for Macintosh it's iTunes. RealPlayer will work if it is the latest version but we don't recommend it, especially with MacOS 9. Windows Media Player will also work if it is the latest version. Earlier versions of both programs are NOT capable of playing an mp3 stream and WILL NOT WORK. Try installing one of these vey nice, free players:
Windows: WinAmp download or iTunes download
MacIntosh OS 9: iTunes 2.0.4 download This is the only OS 9 client that will work!
MacIntosh OS X: iTunes download
Unix (XWindows): XMMS download
Unix (Console): mpg123 download
Make sure that you have recent version of your player installed. Try upgrading to the most recent version. If you think you have a recent verison of your player installed correctly try opening the stream manually instead of clicking the links. In winamp press "Ctrl-L" or right click on the player and go to the Play->URL menu and type the correct stream address. If you are using iTunes, go to the Advanced->Play Stream menu. Other players will have a similar capability if you poke around at it a little: The manual urls for the streams are:
Broadband stream: http://telescience.net/kwmr128.m3u
Dialup stream: http://telescience.net/kwmr48.m3u
You are using an older version of Media Player that is incompatible with mp3 streams. Either upgrade to the latest version of Media Player or install one of the superior alternative players, WinAmp or iTunes. See above.
You are using an older version of QuickTime player that is incompatible with mp3 streams. Either upgrade to the latest version of QuickTime player or install one of the superior alternative players. See above.
In the RealPlayer application, select the View'->Preferences->Upgrade menu item. At the bottom of that box, under 'Media Types', click the 'Re-associate' button. Un-check the boxes marked 'Mpeg Audio' and 'MP3 Playlists'. Click 'OK' twice.
- I'm using AOL and I get a message that says "Network Error: the file could not be played. Check to be sure you are still connected to the AOL service". What's wrong?
Some versions of AOL browser have a hard time with the mp3 format. Try accessing the stream from outside of the AOL browser using another web browsing client like FireFox or Explorer.
Either there is too much network congestion between you and the server, or your connection bandwidth is insufficient to support the stream you have selected. Make sure that you have selected the stream that is appropriate for your connection type. You won't be able to play the 128kb stream on a dialup connection. You can also try disconnecting and connecting again to see if that clears up the problem. If not, try connecting again later.
Most likely the EQ setting for your player are set too high. If you are using WinAmp, try turning the EQ off or turning the "Preamp" slider down. For other players try something similar. If your player dosen't have a "Preamp" control, try turning the sliders for all bands down a little.
Make sure that the volume on the computer is not turned all the way down or muted. Same for external speakers.
"When in danger or in doubt run in circles, scream and shout." Or you could just drop a note to streamsupport@telescience.net and we will do our best to help get things sorted out.
